Dealing with aggression in the workplace

Question is what are the best methods of dealing with verbal aggression/intimidation tactics from supervisors/managers in any working environment?

Marc

oooh this is a subject close to my heart.Im having these troubles.If any of you have watched harry potter, i feel like my manager is a dementor and draining the life out of me.Its been going on for over a year, i stand up for myself, but there is only so long i can go on.There arent a lot of jobs to apply for but on the other hand ive been there longer than him, and its a convienient distance from where i live. advice would be good, thanks

pet hate of mine too esther, saying no to them in front of witnesses often helps, or even simple stuff like `please don`t speak to me like that`. It sounds almost childlike but it can`t be challenged and as long as you don`t swear or shout you can`t be in trouble.
Past that its a grievance procedure which can either work a treat or end up with you getting moved and there are so many things behind the scenes that you really don`t know how it will pan out. Simple things like managers who are mates, golfing partners, etc etc and you only find out after you`ve been shuffled off somewhere.

keeping a log of whats been said and when is useful because it helps no end when people say `and when was that?` and you pull out a pack of info rather than going all hot and trying to remember details.
and theres rucks of stuff on the net about all this but the andrea adams trust deals with workplace bullying, as does ACAS.
I try to convince myself that they do it in the workplace because they`ve got a cr*p life outside, but maybe they just do it because they can get away with it?

Bullies. Grrr. Can`t stand them.

well i detest bully's,nowadays the citizens advice can be very helpful and point you in the right direction,like they did with a friend of mine

in this day of mobiles and Internet it can happen everywhere!?

what with threatening PMs and all sorts

i have to say i do feel sorry for them sometimes their usually the ones with real problems

agreed mate, bullying isn`t limited to `give us your dinner money` anymore, and no matter how old you get you shouldn`t be subjected to pressure or threats.
One advantage of todays technology is that everything is traceable so if someone`s been stupid enough to issue threats on a text, email or anything in writing you should keep hold of it because it would be invaluable should you wish to involve a union in work, or the police outside of it.

Is Gordon right or wrong in his approach with regard to instilling workplace discipline?

https://www.youtube.com/watch?v=Mz_01tjBwAE&NR=1

Marc